Debit Processing Service Interruption

Incident Report for BlockChyp Status

Postmortem

The issue was identified as Mastercard MAESTRO debit servers. Mastercard resolved the issue yesterday evening, and all processing should return to normal. Please let us know if you have further issues.

Posted Jun 22, 2023 - 14:41 UTC

Resolved

The debit issue has been resolved and processing should now be back to a normal state.

Thank you!
Posted Jun 22, 2023 - 01:25 UTC

Update

We are still seeing intermittent debit processing issues. We will continue to monitor and will send an update when we have one.
Posted Jun 21, 2023 - 22:58 UTC

Monitoring

It appears that the issue has passed and debit transactions are now being successfully processed. We do not know the root cause of the problem and will continue to monitor.
Posted Jun 21, 2023 - 20:56 UTC

Investigating

We are currently seeing issues with taking debit cards, we are working on a resolution and will continue to provide updates.
Posted Jun 21, 2023 - 20:45 UTC
This incident affected: Processing Back Ends.